Terms and Conditions
Terms and Conditions for Flourish website and app, content, bookings, services and products.
Please check back on the terms and conditions as they are updated regularly.
When you request an appointment, it is subject to approval pending and is not automatically accepted and booked. You will receive acceptance of your booking shortly after your request (in some time zones, it may be a little longer due to the time difference/office hours).
First Visit/Initial Consultation and Return To Therapy
For all new clients and those returning to appointments after 6 months or more, when requesting your first appointment, payment is required be finalised in advance in order to secure your appointment date and time. On receipt of your booking request, you will receive a payment request or invoice where payment can be made securely online by debit/credit card, PayPal or BACS. Payment must be received by the due date on the invoice before your appointment can be confirmed - only when payment is received can your appointment request be approved, booked and secured.
If your first visit request was declined due to non-payment in advance, this does not automatically mean we cannot work together but please be aware that any future appointment requests for new clients are subject to the same conditions. If there more than 2 requests for a first visit without finalisation of advance payment, all future requests will be automatically declined and we are unable to work together.
If booking an appointment directly with myself by telephone, email or text, this can be paid securely by PayPal link, credit/debit card, BACS or over the phone. This also applies to bookings for Remote Sessions for all clients including existing, new or returning to therapy.
At the beginning of your appointment, during consultation, you will be asked to complete a Consultation Form. This provides a background of your health, lifestyle and any restrictions or limitations to your treatment in regard to any specific conditions or symptoms. There are some conditions where therapies may not be advisable or that advice from your GP or medical professional may be sought prior to the treatment. Please note that some personal information may be required and this is strictly private and confidential.
Initial consultation is both therapy and an assessment, and an opportunity to explore whether we feel we would like to move forward together in your healing process, as a re telephone consultations. Both parties are free to say either yes or no to working together, without expectation or judgement.
Requesting An Appointment
To request an appointment, please visit the Book Online page
Declined Booking Requests
On the rare occasion that your booking is declined, this does not automatically mean we cannot work together; it may mean that payment has not been finalised or the date and time you requested is unavailable for the requested service. It may mean that I need a little more information to assess whether I can help you, that you have requested a specialised service that requires a telephone consultation before your first therapy visit or that there is a waiting list for the service you requested. The reasons for declining your booking request will be given in the email. More information on declined bookings is available here.
Please let me know at the time of booking, either on the notes section when booking online or by contacting me directly, if there are any physical, mental or emotional restrictions, limitations, adaptations or special requirements for your treatment. As a professional practitioner, it is important to me that I am able to provide the best possible environment and therapy for you.
If you are suffering from a cold or other contractible infection or disease, please do not book or attend an appointment in person until your symptoms have subsided and you are well again. Bodywork therapies are not advised or recommended, for either client or therapist, during these times. If you need to reschedule or cancel you appointment, please see the terms for cancellation and rescheduling below.
The only treatment available in the first trimester of pregnancy is Reiki. Please let me know at the time of booking if you are pregnant and at which stage of your pregnancy.
Same Day Booking
Appointments booked online with less than 24 hours notice (for example, appointments booked in the morning for the afternoon of the same day) are not guaranteed to be fulfilled. If you would like to book on the day, please contact me in the first instance for availability.
Reschedule, Cancellation and Missed Appointments - Notification
The conditions for reschedule, cancellation and missed appointments apply to all appointments, including Animal Healing sessions and remote sessions, whether they have been booked directly with myself, online or at a centre. Please note that 48 hours notice of reschedule or cancellation is requested and at least 24 hours notice of cancellation is required. If you have a Member account, this can be done through the online booking system (if you have booked online) by logging in to your account. It can also be done by contacting me directly by telephone, email or text. Please do not notify of cancellation of appointments through social media (Facebook, Twitter, Instagram) as messages may not be received in time.
Reschedule, Cancellation and Missed Appointments - Fees
If less than 24 hours notice of reschedule or cancellation is given, a fee will be charged. The fees are below:
- 90 min appointment: £45
- 60 min appointment: £35
- Shamanic Healing Ceremony: £70
If less than 12 hours notice of reschedule or cancellation is given, the full treatment cost will be charged.
- 90 min appointment; £85
- 60 min appointment: £60
- Shamanic Ceremony; £135
Missed appointments are also subject to a fee of the full treatment cost. Payment can be made by the accepted payment methods.
Please be aware that the fees above also apply to late notice cancellations and rescheduling as a result of receiving a positive result from a COVID test. To avoid late notice fees for cancellation or rescheduling your appointment, you may wish to avoid testing or consider testing days before your appointment so that you are able to give sufficient notice if you wish to cancel.
Notice period of cancellation for block bookings: All block bookings are subject to 2 weeks notice of cancellation. This is also applicable if you have attended part of the block and wish to cancel the remaining secured appointments. If less than 2 weeks notice of cancellation is given, the early cancellation fee for either a 4, 8 or 12 week block fee is £170.
Transferring an Appointment
Appointment bookings can be transferred. If you have booked an appointment for yourself but would like to transfer your appointment to a family member or friend, 24 hours notice of transferring your appointment is required from both yourself, the client whose name the appointment is originally booked under, and from the person to whom the appointment is being transferred to, giving their agreement to attending the appointment and consenting to the terms and conditions of booking. Notification is to be directly with myself or through the website here.
Please note that if you arrive late for your appointment, the session will continue to end at the scheduled time.
Support plans are intended to provide you with the best possible support and guidance. They are carefully and considerately planned, specific to the plan, of dedicated sessions over the course the plan. The benefit of support plans is that your sessions are given booking priority and are booked in advance. This ensures your sessions are cohesive and regular providing the best possible treatment. If you are unable to make a session of a week, please allow 48 hours notice and I will try to reschedule that session for the same week - the session cannot be carried over to the following week. If you cancel or miss an appointment, it cannot be carried over to the following week. This is due to limited appointment availability and there is sometimes a waiting list for appointments. The appointment cost for a missed appointment is non refundable. Please see Reschedule, Cancellation and Missed Appointments above. Support plans are non transferable.
Fertility Plans: Should you successfully conceive during the course of the plan, the plan conditions still apply and you are financially committed to the plan until its term end. Sessions will be tailored to take any successful conception into account. Plan costs are not refundable on the event of successful conception during their term. Fertility plans are non transferable.
GIFT CARDS / VOUCHERS
Gift Cards are valid for 3 months from the purchase date – this date will be on your voucher.
E-vouchers provide a download link to the voucher in the e-mail confirmation of your order. This link is active for 30 days after purchase - after this time the link is no longer valid and you will not be able to access the e-card and replacements and/or refunds will not be issued.
E-cards can be redeemed online using the order number in the email - please add this to the 'redeem gift voucher' at checkout. Gift vouchers and E-cards are non transferable, non refundable and cannot be exchanged for cash equivalence.
TRAINING COURSES, EVENTS AND WORKSHOPS
Ticket purchase is required to secure your place on all training courses and workshops and this is payable when booking online, securely via PayPal or credit or debit card. If you are booking via email or over the phone, this can be paid securely over the phone or via payment request link. For short events/workshops, including Shamanic Circle and Meditation Workshops, tickets purchased online are non refundable and non transferable. In the event that you are unable to attend the event, the ticket is non refundable.
Please note that your place for an event, workshop or course is only secured when the ticket cost is paid. If you have expressed an interest or have asked that a place be secured for you for an event, workshop or course by email, telephone or text, your place is only secured once payment has been finalised and you have received confirmation by email or receipt.
Please note that if you have seen the event, workshop or course advertised on social media, including Facebook, Instagram and Twitter, your place is not secured if you select ‘Going’ on the Facebook event page, liking the event tweet or requesting a place to be held for you via social media/post comments. It is only secured once payment has been finalised and you have received confirmation by email or receipt.
If you have booked your place on a course and are unable to attend, at least 14 days notification of cancellation is required. If less than 14 days notice of cancellation is given, 50% of the event ticket cost is refunded. The ticket cost is non returnable with less than 7 days notice of cancellation. For one to one Reiki training courses, if you miss the course without notice, an additional missed fee of £35 is applied.
If you are unable to attend the course date you have booked and would like to attend the next scheduled course date, please give at least 14 days notice – there is no fee to reschedule for an upcoming course with 14 or more days notice. Please note this does not apply to circle events or short workshops. With less than 14 days notice, there is a fee of £35 in addition to the ticket cost. If you give less than 7 days notice of rescheduling, 50% of the ticket cost is non returnable and a fee of £35 in addition to the remaining 50% ticket cost, is required to secure your place on the next scheduled course.
SITE MEMBERSHIP AND APP
The Site Membership and Log In Account functions are generally intended for people who use Flourish services but can be available to those interested in connecting with a small community of like minded people. On requesting Site Membership your request is emailed to Flourish pending approval - approval is not automatic and you may be emailed for more information and approval for Site Membership is at the discretion of Flourish and is not guaranteed on request. Site Membership approval is on the understanding that you are agreeing to be contacted by Flourish for email communication.
Members pages are available to view for members and this means when you create a membership account, your profile is available to view by other members. Your private information remains private and no members or staff/practitioners at Flourish can view your address, payment account, appointments, orders, events or subscriptions details. If you have forgotten your password, Flourish is unable to retrieve this for you - you must create a new password when prompted.
All terms and conditions outlined here are applicable to bookings, purchases and interaction on the App.
ALL PRODUCTS OFFERED FOR SALE
These are the terms and conditions of our agreement which apply to all purchases of products by you from Flourish via this website and you should read them carefully. By placing an order, you agree to and accept these terms and conditions. To purchase from Flourish you must be resident in the United Kingdom. Some of the products on sale via this website are only available to existing clients - please see details below in The Apothecary section. The products advertised on this website are intended for sale to persons dealing as consumers and are not for re-sale.
The description and specification of products on this website is approximate and Flourish endeavour to ensure that any variation in the specification of the products does not adversely affect the performance of products supplied. To the best of Flourish's knowledge the product descriptions on the site are accurate and up to date. Flourish reserves the right to make changes which do not materially affect the quality or performance of those products. Images of products on the site are to help give an indication of appearance however all product images shown are for illustration purposes only. All measurements and weights are approximate.
Price and availability of products are subject to change and Flourish reserve the right to withdraw any product from sale or to correct any error on the website without notice and without incurring any liability. The prices given in the product list, sales literature and web site are for information purposes only and do not represent an offer. No contract will come into existence until the customer's order is accepted. Invoices will be raised for prices current at the time of order. The price of the products will be the price quoted on the website at the time of acceptance of your order except in the case of manifest error.
Flourish will notify you of our acceptance of your order by email shortly after it is received and at that point a binding agreement between us will be in place based on these terms and conditions. If Flourish do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), Flourish will email you to advise you of the change and you will then need to confirm your amended order.
Payment of the price of an order must be received by Flourish and cleared before delivery, except where payment is agreed to be paid in person when the goods are to be uplifted by you. Payment can be made by any major credit or debit card and PayPal and will be debited and cleared from your account before the despatch of your goods. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, Flourish will not be liable for any delay or non-delivery.
Some of the products on sale via this website are for existing clients only - please get in touch if you would like to discuss becoming a client. This does not necessarily mean attending therapy but a consultation form must be completed. It is the responsibility of the customer and consumer to ensure that the products are appropriately used. There is clear information on each product listing as to their uses. No product listed is intended for internal use, cosmetic/skin application or as medication or food. If you use Flourish products in any other capacity than stated it is as at your own risk and Flourish is not liable.
The term medicines is used throughout Flourish's practice. It is not reflective of the conventional description but it is the holistic definition of a tonic to the soul. It is an important distinction. With this in mind, the products and services offered are not a substitute for professional medical advice, examination, diagnosis, medication or treatment. No products or services presented on this site are intended to treat, cure or prevent any disease. Flourish products and services do not claim to cure any medical condition and Flourish do not give professional medical advice. Flourish is not a medical service and therefore does not diagnose disease or prescribe medication.
Flourish does not present or provide any substance or combination of substances presented as having properties for treating or preventing disease in human beings or animals nor does it claim, provide or present any substance or combination of substances which may be used in, or administered to, human beings or animals, either with a view to restoring, correcting or modifying physiological functions by exerting a pharmacological, immunological or metabolic action, or to making a medical diagnosis.
You should seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition and for consultation before purchasing any Flourish product. It is only on this understanding that Flourish products and services can provided.
Many of Flourish products are herb or plant based products with ingredients that are commonly contained in other brands and marketed/sold as teas or internal flower essences. Flourish products are not sold for internal use/consumption or personal use/skin application. They are intended for ritual, ceremonial, general interest, leisure purposes and it is on this understanding that they are supplied to you.
COPYRIGHT AND INTELLECTUAL PROPERTY
Copyright © Andrea Doran, © Flourish and © Flourish and Contributors
The information on this website, and the treatments, therapies, courses, workshops and products offered, are not a substitute for professional medical advice, examination, diagnosis or treatment. No information, services or products presented on this site are intended to diagnose, treat, cure or prevent any disease. Flourish services are supportive holistic support and are complementary services. Flourish services do not claim to cure or to diagnose any medical condition and Flourish do not give professional medical advice. Flourish is not a medical service and therefore does not diagnose disease or prescribe medication. You should seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Flourish is also not an emergency service or a crisis management service - please contact the appropriate healthcare professional in the first instance.
If you have any symptoms or conditions mentioned on this site, please discuss them with your GP, health care provider or a suitable medical professional. Flourish services are not a replacement for professional, medical or legal advice; services are intended as holistic support. Please do not disregard professional medical advice or delay in seeking it. This is also applicable to Animal Reiki and other animal healing services. Animal services are not diagnostic therapy, cannot claim to treat any condition and is no replacement for veterinary care. If your animal is ill or in pain, please consult a Veterinary Surgeon in the first instance.
Your health care is your responsibility and the products and services provided by Flourish are offered and undertaken with the intention of being a committed service and support in this process. Flourish services are intended to be complementary to any other healthcare you undertake, including conventional/allopathic and alternative medicine. Flourish will never advise you to discontinue any medical treatment you may be receiving. Any decisions or actions taken by you as a result of Flourish services is your sole responsibility. It is only with the complete understanding and acceptance of this that Flourish services and products can be provided.
Flourish cannot assume any legal liability for any damages, alleged damages, losses or other direct or indirect consequences of any client decisions and/or actions, subsequent to, or based on any of Flourish’s services. Your participation in this site and any services offered and employed by you are subject to the above terms and understanding, and is at your own risk.
Psychic, Spiritual, Dowsing, Tarot and Intuitive Services and Products are not offered to be followed as a particular course of action, or an attempt to exert any form of influence over your free will and common sense. It is required that Flourish states that they are presented for leisure, amusement or entertainment purposes only. They are not medical advice or life guidance. They are intuitive services and are not medical tests. Flourish services do not claim to diagnose any medical condition and Flourish do not give professional medical advice. Any decisions or actions taken by you as a result of Flourish Intuitive Services, including divination and dowsing assessments and all of Flourish services, is your sole responsibility. It is only with the complete understanding and acceptance of this that these services can be provided.
All information presented on this site is for information purposes only. Any claims as to the effectiveness of any service or product on this site are not conclusive and are drawn from professional observation and experience and/or client feedback. Any review, feedback or other matter that could be regarded as a testimonial or endorsement does not constitute a guarantee, warranty or prediction regarding the outcome of any consultation and appointment. The success stories, testimonials and client comments on this website represent the anecdotal experience of individual clients and are not scientific research.
All external links on this website are provided only as an informational resource, and it should not be implied that Flourish recommends, endorses or approves of any of the content at the linked sites, nor is Flourish responsible for their availability, security, accuracy or content.
By employing any of Flourish services, you agree to these Terms and Conditions.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
You accept that, as a limited liability entity, Flourish has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Flourish owners or employees in respect of any losses you suffer in connection with the website.
You agree that the limitations of warranties and liability set out in this website disclaimer will protect Flourish's owners officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Flourish.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
You hereby indemnify Flourish and undertake to keep Flourish indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Flourish to a third party in settlement of a claim or dispute on the advice of Flourish's legal advisers) incurred or suffered by Flourish arising out of any breach by you of any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to Flourish other rights under these terms and conditions, if you breach these terms and conditions in any way, Flourish may take such action as Flourish deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Any information you share during your appointment, including on your consultation form, during your consultation and in any post treatment discussions, is strictly private and confidential. The information you provide is used to assess the best possible treatment and service for you. Please ensure that any private information you share is during appointment times only and not in email, text or other forms of communication - for more details, please visit the Digital Policy.
Only Flourish's therapist has access to your personal treatment information during consultations - for information on sessions conducted remotely via Zoom/Skype, please see the Digital Policy.
Should you also be receiving treatment from another practitioner and/or health professional and you want an integrative aspect to your treatments, records are not disclosed to any other practitioner without your written permission. When sharing records that contain personal or sensitive data with other practitioners and/or health professionals for the purposes of administration or treatment, it is made clear by Flourish to the practitioner and/or health professional that this data is confidential and that you have given your written consent.
You have the right to:
right of access
not be subject to automated decision-making
Mailing List and Updates subscription
Cookies and Analytics
Your contact details are stored on the online booking system and are used solely for booking purposes and appointment reminders. Only Flourish and its website booking system has access to your booking details.
Electronic Communications (Email)
Emails are sent via an encrypted provider, GoogleMail/GMail, to ensure secure electronic communications and to protect the content from being read by other entities than the intended recipients. Due to the nature of Flourish services and to maintain the confidentiality of these services, some email communications from Flourish may not be sent to non encrypted email - it is worthwhile checking whether your email software is encrypted. Please do not share private and confidential information over e-communications - these should be limited to within your appointment time. Please see the Digital Policy for full details on how digital communications are approached and managed.
Your data is stored securely, both electronically and paper, with either password protection and/or locked storage. Email communications are encrypted and attachments pertaining to distance sessions or personal consultation may be password protected.
You have the right to access any data on file, with the information supplied within one month of your request. Your personal data is held for 10 years, or otherwise subject to the legal/contractual obligations outlined by professional membership and/or insurance bodies. After this time, all personal data is confidentially disposed of securely.